Job Description

Overview

The company’s Order Follower (‘Account Manager’) is the link between Customer and supplier, they help to translate the needs of the customer to the workings of the factory and help to make the sale, to the follow the order through to full
completion.

Please note: Atlas is an English-speaking company. In case of discrepancy between the English and Chinese versions, the English version will take precedence.

综述

公司跟单(客户经理)是客户与供应商之前的纽带, 帮助客户的需求转化为工厂的工作,帮助销售产品,跟踪订单至完全完成。

请注意:阿特拉斯公司是一家讲英语的公司。如果您对翻译版和英文版有任何疑问,请以英文版为准。

DEPARTMENT: BD – Business Development
部门: BD – 业务开发部

TEAM: CS – Customer Service
:

REPORTS TO: Customer Service Team Leader
经理: 客户服务经理

LEVEL: Staff
级别: 雇员

WORKING LOCATION: Atlas Furniture Asia China Head Office, Longgang, Shenzhen, Guangdong, China
工作地点: 深圳总部

WORKING DAYS: 5 Days per week between Monday and Sunday (depending on workload)
工作日: 5天/星期

WORKING HOURS: 09:00 – 18:00
工作时间: 09:00 – 18:00

Job Accountabilities / Key Performance Indicators

  1. You must always be aware of and loyal to the Atlas brands and what they stand for and the work ethics of the company and style of work we do. Its mission & values, health & safety, discretion and loyalties disciplines always read the
    staff handbook etc.
  2. Daily check-in of on live location to report your position both at the start and the end of the days.
  3. Your responsibility for the smooth running of all sales enquiries or sales orders confirmed in the company
  4. You are responsible to yourself to ensure your time keeping and cleanliness within each place you work, the company has a clear work desk policy, this means when you leave your work place, its left with no document on the desk and
    everything filed away – manually and / or electronically
  5. You are responsible for the completion of all documents given to you to fill out or make on behalf of the company accurately and without error, in the event of errors this must be reported to your team leader asap.
  6. You are responsible to develop each customer and not to just spend all your time on your #1 client, but to help develop every customer equally and to their fullest potential.
  7. Make yourself-aware of all new products in development and send all your customers at least one email a week with at least 3 new products.
  8. Must reply to all emails received within 24 hours urgent information emails as priority.
  9. When you received the new confirmed order, you check to ensure all certification is up to dates, if not tell your Compliance officer or supervisor.
  10. Follow & supervise orders from start to finish.
  11. Never use or store any company work files in or on a private computer tablet phone or any other electronic or written documents or storage.
  12. Hold or present regular meetings with your customer either by Email or in person at function.
  13. Always keep up to date all the companies Company electronic records system as to your progress never hiding or placing on to or into personal files where the company cannot see.
  14. Track & monitor the customers you work with country safety and government requirement for importing including UKFR certification EUTR BSCI etc, on all materials sold to them.
  15. Discuss and report your progress (good & bad) daily with your in-line manager/Team leader.
  16. Ensure you totally understand what your customer wants and that you have every tool to make this happens from a mop to keep the office clean to a computer to send your customers orders to, if you’re not sure ask your supervisor.
  17. Ensure that you make a visit to one of our factories every 4-6 weeks to get a better understanding of products and build the relationships with the factories.
  18. It’s important that 1-2 per year a visit is made to a particular country to build customer relationships.
  19. Submit all personal expense within 1 week of expenditure to the company finance department.
  20. Assist with other tasks, such as translation or travel bookings, as required.
  21. Ensure you control from start to finish all documents making out all related documents and sending to factory and customers after being checked according to company policies.
  22. Make sure all documents related to money are checked by your line manager or finance department before issue, you are responsible.
  23. Keep in touch with the QC daily process making sure that they tell you how the QC is progressing and if it will be a pass or fail for shipping, if fail understand the implications and act upon.
  24. You must not handle service directly. All service issues should be forwarded to Service@AtlasFurnitureAsia.com, however you will part of the parts ordering / product reordering, credit /
    debit and chasing of suppliers process.
  25. Submit monthly sales report.
  26. 30 min private meeting with a director to discuss anything you want.
  27. Never load or download any software which is not genuine on to any company equipment without written authorisation from the IT team or your manager.

工作职责 / 主要绩效指标

  1. 必须始终意识到并忠诚于阿特拉斯品牌,以及它所代表的,公司的工作道德和工作风格。它的使命和价值观,健康和安全,谨慎和忠诚纪律等,保持学习员工手册。 遵循公司的工作道德和工作风格,使命和价值观,健康和安全等。
  2. 每日汇报工作地理位置,从工作开始的时间到工作结束时间。
  3. 负责公司所有销售咨询或销售订单的顺利执行。
  4. 对自己负责,确保守时和保持你工作的地方的整洁,阿特拉斯有一个明确的办公桌政策,这意味着当你离开你的工作岗位,桌上没有文件和所有东西都归位——手动和/或电子。
  5. 准确无误地完成所有交给你代表公司填写或制作的文件,如果出现错误,必须尽快报告给你的上级领导。
  6. 开发每一个客户,而不是把所有的时间都花在头号客户身上,而是要帮助每一个客户开发最大的潜力。
  7. 对所有正在开发的新产品有所认识,每周至少给你的客户发一封电子邮件,至少包含3个新产品。
  8. 务必在24小时内回复客户所有的邮件,紧急的邮件优先处理。
  9. 当收到新订单的时,确保所有的证书都是最新有效的,如果不是,及时与合规员或者上级沟通。
  10. 负责从开始到结束跟踪订单。
  11. 不将公司文件存到个人电脑或者手机或者其他电子设备上,或者复制文件储存。
  12. 通过电子邮件定期与客户开展会议,或者亲自会面。
  13. 保持及时更新公司电子记录系统,不隐藏或者将文件存档至公司看不到的个人文件夹。
  14. 跟踪和监控合作客户国家的安全进口要求,包含UKFR证书,EUTR文件,BSCI等,包括所涉及到的所有原材料。
  15. 每日与上级领导讨论或者汇报工作进展(好的与坏的)
  16. 确保你完全清楚你客户的需求,你可以运用你所有的工具使其实现,打个比方,从保持办公室清洁的拖把再到给客户发送订单的电脑,都是你可以运用的工具。如果你不确定客户的需要,向上级寻求帮助。
  17. 确保每4到6个星期拜访一次工厂,一是更好的了解产品,二是与工厂建立关系。
  18. 每年1到2次拜访特定的国家,与客户建立关系很重要。
  19. 每周向财务部门报销费用。
  20. 协助其他的工作,例如翻译,行程制定。
  21. 根据公司规定,确保从开始到完成所有的文件,制作所有相关的文件都在检查后才发送给工厂和客户。
  22. 确保所有与金钱相关的文件都在上级或者财务部门检查后再发送出去,并对此负责。
  23. 保持与QC的日常联系,确保了解QC的进展,以及是否通过或不通过出货,如果不通过,了解其影响并采取行动。
  24. 不需要直接处理投诉服务,主要交由Service@AtlasFurnitureAsia.com处理,但是部分需要跟进和处理。
  25. 每月进行销售汇报。
  26. 和董事开展30分钟的私人会议,讨乱任何想讨论的话题。
  27. 在没有IT团队书面授权,不能在公司设备上安装任何软件。

Job Requirements

  1. Customers % increase in container yield per month by month in $USD
  2. Increase in number of new products introduced per month, month on month
  3. Monthly Client Report sent to each client outlining order status
  4. Update QC Schedule Daily
  5. Update Order Schedule Daily and 100% updated
  6. Monthly Invoicing Procedure
  7. Expense Reimbursement Procedure
  8. Office Cleaning Procedure
  9. Order Following Procedure

工作要求

  1. 客户销售额的增长
  2. 每月介绍给客户新产品的数量
  3. 每月将客户的订单状态报告发送给客户
  4. 每日更新QC的验货表
  5. 每日更新订单表并确保100%更新
  6. 每月结账程序
  7. 费用报销程序
  8. 办公室清洁程序
  9. 订单跟踪程序

Related Documents

  1. Order Schedule
  2. Customer PI
  3. COC Document
  4. Factory PI
  5. Sample L/C document
  6. Sample S/O
  7. CI PL SO Shipping schedule docs
  8. Container checking reports
  9. Factory payment request form
  10. Money in and out documents from back
  11. Sample Bill of Lading
  12. Sample UKFR certificate
  13. Sample Commercial Invoice
  14. Pricelist (including loading ability data)
  15. Shipping Mark Template
  16. Daily Report Form
  17. Sample Test Report
  18. Training Schedule
  19. Expense Reimbursement Form
  20. Use industry experience to upgrade quality policies
  21. Staff handbook
  22. EUTR On the Factory sample
  23. QC schedule
  24. Spec sheets
  25. BOM With cost
  26. Sample AI
  27. Packing report
  28. Drop test report
  29. Waste packaging report for sample.
  30. Container Loading Report
  31. Weekly (individual) customer order schedule
  32. Credit and Debit notes
  33. Price List
  34. lists Service parts order documents

相关文件

  1. 订单表
  2. 客户订单
  3. COC 文件
  4. 工厂订单
  5. L/C文件模板
  6. S/O 模板
  7. 商业发票、装箱单等船坞文件
  8. 柜子检查报告
  9. 付款申请表格
  10. 货款进出记录
  11. 提货单模板
  12. 英标防火报告模板
  13. 商业发票模板
  14. 价格表(包括装柜数量)
  15. 箱唛模板
  16. 日常汇报表格
  17. 样板测试报告
  18. 培训表
  19. 费用报销表格
  20. 运用行业经验提高质量方针
  21. 员工手册
  22. EUTR模板
  23. QC 计划表
  24. 规格表
  25. 物料表带成本
  26. 安装说明书
  27. 包装报告
  28. 试摔测试报告
  29. 包装材料报告
  30. 装柜报告
  31. 每个星期单独客户的订单表格
  32. 借方和贷方票据
  33. 价格表
  34. 客诉补件订单文件

Related Items

In addition to experience in the furniture industry (ideally beds / upholstery), we also require evidence of the following skills:

  1. Communication in Chinese (Mandarin & English)
  2. Excellent verbal and written communication skills in English.
  3. Computer literate (WeChat, Email, MS Windows and MS Office Online)
  4. Should exhibit effective communication skills and ability to work and interact with others.
  5. Experience living in in Asia and prepared to travel.
  6. Persuasiveness
  7. Problem Solving
  8. Organising and planning
  9. Numerical and statistical ability
  10. An aptitude for analysis
  11. Team-working

其他相关

除了家具行业的工作经验外(床或者软包),同时要求以下能力

  1. 沟通能力(普通话和英文)
  2. 简练的英语口头和书面沟通能力。
  3. 熟悉电脑(微信,电子邮件,MS Windows和MS Office在线)
  4. 具备有效的沟通技巧和与他人合作的能力。
  5. 具备亚洲生活的经验,并可以出差。
  6. 说服能力
  7. 解决问题的能力
  8. 组织与计划能力
  9. 数据统计能力
  10. 分析能力
  11. 团队协作能力

How To Apply

Send your CV to:

careers@atlasfurnitureasia.com

如何申请

如果应聘请直接发邮件到以下邮箱

careers@atlasfurnitureasia.com